Returns or Exchanges: 

 

PLEASE CONTACT US at support@touchofdivine.com for any issue with the items.

You have 30 days from the day you received your items to review, and if necessary, return or exchange your purchase from TOUCHOFDIVINE, Except breakable/tear able items like Canvas Art, Blankets or any other ceramic items. If you received a Damaged Item, please inform us within 3 days of delivery, after that, we do not exchange, replace or take returns on them. 

✅The CUSTOM DESIGN/PERSONALIZED items have NO-Return or Exchanges policy unless the product has defected. 

✅ For CUSTOM DESIGN/PERSONALIZED items, the Customer have 3 Days after the order date to cancel/make any change to the order. After that, we won't be able to change/cancel the order. 

✅Your package must not be postmarked any later than 30 days from the delivery confirmation from UPS or USPS.

✅It is Customers responsibility to return the item(s) to TOUCHOFDIVINE with a tracking confirmation for your return postage.

 

We do not accept returns or exchanges if:
1. The item(s) have been worn or washed
2. The item(s) have been altered.
3. The item(s) are in any way defective from the original and saleable condition. 
4. The item(s) do not have the original tags on them.
5. The item(s) were a CUSTOM DESIGN/PERSONALIZED items.

6. If you received a damaged Item, please inform us within 3 days of delivery, after that, we do not exchange, replace or take returns on them.

7. Shirts/Hoodie/Sweatshirt/pillow cover/All Garment products are all Direct To Garment (Digital) printed. Mugs/Phone cases/Canvas/Blankets are DYE Sublimation Printed.

Please follow these instructions when completing a return or exchange:
1. Pack the unworn and unwashed items with email confirmation or original receipt - we cannot exchange or refund without it.
2. Please write in detail which items you want to be exchanged. 
3. Contact us on support@touchofdivine.com for mailing address.
Refunds: 
Upon receiving your return, TOUCHOFDIVINE will processes your return within 48 hours from receiving your package. Items will be inspected and processed through our returns department. Refunds are not issued for CUSTOM ITEMS, worn, washed or altered items or for items that are Final Sale. Refunds will be issued to the original credit card used for the purchase or in the form of store credit. We are unable to switch refunds to a new or different payment method other than what was originally used on your order. Shipping is non-refundable, except in cases where we have made a shipping error. 

A restocking fee of ($6.00 per item + Shipping charges) is applied for all returned packages.
We always encourage our customers to contact us if you have any questions.
Feel free to reach us any time at support@touchofdivine.com.